Customer Relationship Management (CRM)

Interest Areas

Customer Relationship Management (CRM)

Advising institutions on the benefits of implementing mobile options, social media engagement, online channels to call centers and caseworker commitment to aid in maximizing the investment and utilizations of technologies in tracking and enhancing engagement with a variety of stakeholder groups.

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Constituent Experience

Improving business processes and outcomes across the full higher education lifecycle via knowledge-sharing and best practice modelling between institutions, colleagues and vendors.

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Technical and Reporting

Providing advice and guidance on the technology underpinning software applications used by the Higher Education community.

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Project & Change Management

Promoting the sharing of information, tools and resources which highlight best practice in the above topics from member institutions.

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Engaged Members

Groups within the HEUG Community are a way for you to connect with members from institutions globally working in similar landscapes.

Find value in the HEUG community by participating in some of the many open volunteer opportunities. Join  other members helping out in a collaborative atmosphere to share their knowledge, creating resources and advocating for HEUG members.